About Us

Our CEO - Michael Giovaninni

IT that works for you

As a Veteran Owned Business which started in 1988, NetWerks Strategic Services is a complete technology solution provider for small to mid-sized businesses. We are 100% committed to making sure business owners have the most reliable and professional IT service in Springfield, Hartford, Pittsfield, Greenfield, and Northamption. Our team of talented IT professionals can solve your IT nightmares once and for all.

Here’s why so many businesses depend on NetWerks Strategic Services for complete IT services and support:

• We're Going to Take Your Call. That's right. No voice jail. No multiple hand-offs. When you call, a technician will quickly assess the problem and can start working on resolving your problem within 3 – 5 minutes on average. We know you're busy and there’s no time for downtime. The NetWerks support team has made a sincere commitment to making sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don't have to wait around for a technician to show up.
• No Geek-Speak. You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our mission is to ensure your success through the effective application of technology solutions. That means we’ll make every effort to get to know you AND your business and communicate with you on YOUR terms. Let NetWerks worry about the tech so that you can crush your goals!
• 100% No-Small-Print Satisfaction Guarantee. Quite simply, if you are not happy with our work, we'll do whatever it takes to make it right to YOUR standards. And if we can't make it right, the service is free.
• Peace Of Mind. Would you rather proactively avoid a problem, or respond after things go sideways? Downtime costs money. To minimize the impact on your bottom line, we monitor your networks 24/7/365. Our sophisticated management system can automatically correct many problems before you even realize something was wrong.  We relentlessly follow up on alerts so that there are no unanswered questions, and when you have a question, we’ll get back to you and not leave you hanging. We watch over your entire network, freeing you to focus on your customers and running your business.

Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. If you have an internal IT team, great! We can work directly with them in a co-managed format to help them manage their tasks more effectively. This means better end user satisfaction, faster problem resolutions, and we can even provide them with backup when people on their team are out for any reason.

From desktop and server support, cloud services, to data backup, NetWerks Strategic Services is here to team up with you and your company for expert support.