NetWerks - The Pros that make IT work

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NetWerks Methods

NetWerks Strategic Services, LLC has developed over the years a number of core methods for doing business. While our core values are what make us who we are, our core methods provide us with a repeatable way of doing things effectively and efficiently. Central to this is our diagnostics process and how we approach lifecycle management. While it might seem like a straightforward concept, the diagnostic process is affected by a myriad of variables dependent on the technology in question. Lifecycle management drives how efficient any given environment will be over time. Both play a significant role in the success of NetWerks as a support organization, and to the success of our clients.

Diagnostic Process

The NetWerks approach to diagnostics relies heavily on insight gained over a 30+ year background in information technology. Without a deep understanding of how a system works, it is very difficult to diagnose when things are going wrong. It is this system level knowledge that sits at the center of our approach to problem resolution. Knowing the building blocks of the system allow us to drill down quickly to the underlying root cause. Too many vendors apply a symptom level approach to troubleshooting that often results in the "Boomerang Effect" - the problem seems fixed for a time, but comes back for more.

We utilize a framework of sophisticated diagnostic tools that allow us to analyze and assess the system and build a roadmap of how things are interconnected. Having a blueprint of the overall system is a necessity for an effective diagnostic process. Our network assessment tools can pinpoint flaws in the security configuration of desktops and servers, our auditing tools can point out vulnerabilities due to missing patches, misconfigured policies, and discrepancies that can lead to potential problems. Our monitoring tools can show us hardware and software problems logged over the course of time to provide trend analysis and aid in the resolution of what are often intermitent problems.

Having a solid diagnostic process gives NetWerks an edge over your pain points.

Lifecycle Management

Successful businesses don't spend money needlessly. They try to get the most out of the investments they make in order to maximize profits. Successful businesses also know that there is a point where holding on to outdated hardware and software becomes detrimental to growth and stability. Strategic lifecycle management is essential to business profitablility.

The average lifecycle for a business class PC is between 4 - 5 years at best. At that point, a PC has likely outlived its warranty, has significant wear on critical parts, and has slowed down in respect to performance and efficiency to the point where 40% of user productivity is lost. If one were to calculate the lost revenue over time, it is easy to see the value in keeping systems up to date. If the average cost of a hig quality business class desktop PC is $900, and a typical user earning $18/hour loses 40% of their time due to problems, performance and morale, the return on investment based on revenue lost is not very much. In fact, regaining that level of productivity would pay for that replacement hardware in less than a month.

NetWerks utilizes a sophisticated remote monitoring and mangement platform that helps us track system performance, deployment history, problem history, and warranty status. Our automation platform can correct problems before they get out of hand, often before the user realizes something is wrong. While this won't extend the life expectancy of the typical PC, it will provide the ability to keep the system running at peak performance until it has reached that point where technology has outpaced it, and it is clearly time for a refresh.

NetWerks has the tools to provide best-in-class lifecycle management to enure your technology platform remains a profit center.